Peningkatan Kualitas Dengan Pendekatan Six Sigma

by jurnalpeluang

Petrus Sabandar

Dosen Politeknik Negeri Ambon

Abstract; Six sigma is a quality target of –3,4 Defect Per Million Opportunities- that allows quality characteristic being measured by perspective of total defects compare to the total opportunities of defect to occur. Six sigma quality improvement methodology is called Six sigma Improvement Framework which consist of 5 phases DMAIC (Define, Measure, Analyze, Improve, and Control). Six sigma focused on customer and oriented to the process which affect the final quality characteristic required on a product.

Keywords; Quality, Six Sigma